Ecodesign & Covid-19 Ready

HAPPY NEW YEAR TO ALL OUR CLIENTS

Firstly I would like to say well done peeps for pulling together at this difficult time. We will come out the other side.

COVID-19

Due to the new Government Covid restrictions our showroom will be closed until further notice, however........

Supply only orders & spares:

We shall be operating a collection service from outside our showroom for orders placed and this will be by arranged appointments only. If you require spares, rope, glass etc please send your enquiries via email or filling in the form below and we shall be happy to assist. This will be the same for any electric or woodburning 'supply only' stove orders, please note we are unable to allow you to visit and view the stoves at this time. *Bioethanol stoves and accessories will be delivered direct to you and if you have ordered a stove and accessories these are likely to be delivered in separate packages. (*There are delays on all bio product deliveries at present).

Stove supply, servicing and fitting service:

We still are able to carry out site surveys and servicing appointments and wood deliveries. Rest assured our surveyors will be keeping a 2m distance and their hands will be sanitised. Please ensure windows are open and masks are worn. If there is anybody shielding, venerable or is showing any signs of Covid or has been in the company of anybody with Covid in the past 5 days we ask that you not book an appointment/home visit but request a call back and we will be happy to help remotely (some surveys are still possible to do through good communication and photos.)

Showroom:

When we are allowed to open again please can we ask that you don't touch the stoves, our staff will demonstrate them for you and answer any questions you have. This will minimise the spread of the virus.

Deliveries:

All deliveries we receive are being dropped at the door and no signing of paperwork is required as we pay heed to the advice issued by the Government and Public Health Authority in finding the balance between protecting health and minimising disruption. All our suppliers are working on skeleton staff and shipments and logistics are proving to be very trying at this time so patience is required by ourselves and our clients at this fast changing unknown world we are all experiencing at present.

Therefore we are doing everything we can to keep our staff and customers safe and to be able to continue trading.

FALSE INFORMATION

It is easy to read and be misled by news feeds and social media giving false or elaborated information, for correct information please visit the NHS website. Just like the media falsely spreading the news that wood was to be banned for burning and so were woodburners! This is not the case, just wet wood and coal is to be banned, kiln dried wood is still allowed and you can purchase it from us by the bag or by bulk. In this time of self isolation and possible boredom you may feel that you want to read more on wood and the future of Eco Design Ready stoves here along with helpful tips and other information on your stove and fireplace.

ECODESIGN READY

There's a great change in the woodburning stove industry and we are pleased to announce we are already Ecodesign Ready with these cleaner burning stoves on display and 'Woodsure - Ready to burn' kiln dried logs. in our fireplace showroom in Midhurst, West Sussex. Please do contact us before coming to see us on 01730 810931 or at info@thestovehouseltd.co.uk as opening times may change due to current affairs.

KEEP SAFE - KEEP WARM - KEEP SMILING

Take Care Lara & Andrew

The Stove House Ltd